Terms & Conditions


By using this website you agree to the terms and conditions listed below. We’ve tried to keep them as simple as possible.

‘Quay Coffee’, ‘us’ or ‘we’ refer to the owner of the website. ‘You’, ‘The Customer’ and ‘The Visitor’ refer to anyone using this website or service.

Terms of Use

We are not liable for any damage or loss from the use of this website.

All of the content, prices and information on this website are correct to the best of our knowledge. We are not liable for use of any incorrect information, and we reserve the right to refuse service to anyone and to change prices.

Any external links are used at the visitors risk. We are not responsible for the websites we link to, and do not explicitly recommend their services.

Any offers are made subject to terms and conditions. They can be withdrawn at any time without notice.

Competitions are run subject to terms and conditions. If all the conditions of the competition are not met then you will not be entered. Draws will be made in a random way and the decision will be final. We reserve the right to withdraw any competition at any time without warning.


The content, layout, logos and ideas of this website are copyrighted and owned by Quay Coffee unless otherwise stated. None of this content can be reproduced without permission.


We use standard cookies which allow us to remember what you add to your “basket.” We also use the anonymous tracking service Google Analytics to monitor how many people are using our website. See Google Analytic’s terms of service for more information about the service.


Privacy Policy


Contact Form: We will use this information for the purposes of replying to your message.

Checkout Information: We collect information which allows our partners Paypal and Stripe to process payments on our behalf. This information will not be used for any other purpose than for processing your transaction.

Email Signup: We run a mailing list to send customers general news and information about our latest blends. You can be unsubscribed at any time by using the 'unsubscribe' button at the bottom of any email.

We will never sell or distribute any personal information in any way.




Delivery is calculated at the checkout. Deliveries will be made by a third party. We cannot be held liable for any delays or damages which happen during the delivery process.




If an item is faulty or damaged a replacement product will be arranged or a full refund will be made on the return of the original.


Otherwise, returns can still be made if the following conditions are met:

- Returned within 28 days

- Item is unopened and in its original condition

- Proof of purchase may be required


You will be responsible for returning the item to us.


Refunds will be made via the same payment method as the original transaction.